All Systems Operational
Uptime over the past 90 days. View historical uptime.
Authentication and Login ? Operational
Authentication/Login ? Operational
Brandeis Account Management (identity.brandeis.edu) ? Operational
Duo (two-factor authentication) ? Operational
Brandeis Websites and Applications ? Operational
Collaboration and Sharing ? Operational
Box Website Operational
Box Drive Operational
Box Downloads Operational
Box Uploads Operational
Box Uploads/Downloads Operational
Box Sync Operational
Google Apps Drive Operational
Google Apps Calendar Operational
Zoom Meetings ? Operational
Zoom Video Webinars ? Operational
Zoom Telephone Services ? Operational
Zoom Recordings Operational
Email ? Operational
Google Apps Gmail Operational
Email spam protection (Proofpoint) Operational
Outbound mailing services ? Operational
Email delivery (sending/receiving) Operational
Desktop Systems Operational
ERP (Workday, sage, Finance, Data Warehouse) ? Operational
Moodle ? Operational
Library Systems ? Operational
Network/Internet ? Operational
Phone System Operational
Server Administration ? Operational
Load balancer (Netscaler) Operational
Server Administration Operational
Other Systems/Services Operational
90 days ago
100.0 % uptime
Today
Campus Passport Portal ? Operational
Campus Printing (Papercut) ? Operational
Facilities Service Request (Maximo) Operational
Slate Operational
VPN (Pulse Secure) Operational
25Live Pro (scheduling software) ? Operational
Miscellaneous Campus Systems/Services Operational
Cable TV ? Operational
Service Management and Ticketing (TeamDynamix) ? Operational
90 days ago
100.0 % uptime
Today
Network Shared Drives Operational
Duo Core Authentication Service Operational
Network Directory Service ? Operational
90 days ago
100.0 % uptime
Today
Marketplace+/Coupa ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Moodle LMS - Extended Weekly Maintenance Nov 21, 2024 07:00-08:00 EST
Moodle will be undergoing weekly maintenance on Thursday, Nov. 21 from 7 a.m. - 8 a.m. During this time, the application may be unavailable for the entirety of the update time period. We recommend performing any work in Moodle outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Aug 06, 2024 - 15:44 EDT
Network Management - Scheduled Maintenance Nov 21, 2024 08:00-15:00 EST
ITS will be conducting maintenance to the campus network on Thursday, Nov. 21 from 8:00 a.m. - 3:00 p.m. The team will be adding two new VLANs to all of the edge switches. There is no impact to the campus network (wireless or wired) during this time. If you encounter any issues after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Nov 15, 2024 - 14:32 EST
Account Management (identity.brandeis.edu) - Scheduled Maintenance Nov 26, 2024 08:00-08:30 EST
Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, Nov. 26 from 8:00 - 8:30 a.m. The team will be applying the necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 27, 2024 - 13:32 EDT
Moodle LMS - Weekly Maintenance Nov 28, 2024 07:00-08:00 EST
Moodle will be undergoing weekly maintenance on Thursday, Nov. 28 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in Moodle outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Aug 06, 2024 - 15:45 EDT
Brandeis web servers - Scheduled Maintenance Dec 3, 2024 07:00-08:00 EST
ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, Dec. 3 from 7:00 a.m. - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 27, 2024 - 14:10 EDT
Authentication/Login Services - Scheduled Maintenance Dec 3, 2024 08:00-08:30 EST
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Dec. 3 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 27, 2024 - 13:15 EDT
Moodle LMS - Weekly Maintenance Dec 5, 2024 07:00-08:00 EST
Moodle will be undergoing weekly maintenance on Thursday, Dec. 5 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in Moodle outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Aug 06, 2024 - 15:47 EDT
Account Management (identity.brandeis.edu) - Scheduled Maintenance Dec 10, 2024 08:00-08:30 EST
Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, Dec. 10 from 8:00 - 8:30 a.m. The team will be applying the necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 27, 2024 - 13:33 EDT
Moodle LMS - Weekly Maintenance Dec 12, 2024 07:00-08:00 EST
Moodle will be undergoing weekly maintenance on Thursday, Dec. 12 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in Moodle outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Aug 06, 2024 - 15:48 EDT
Brandeis web servers - Scheduled Maintenance Dec 17, 2024 07:00-08:00 EST
ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, Dec. 17 from 7:00 a.m. - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 27, 2024 - 14:15 EDT
Authentication/Login Services - Scheduled Maintenance Dec 17, 2024 08:00-08:30 EST
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Dec. 17 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 27, 2024 - 13:16 EDT
Moodle LMS - Extended Weekly Maintenance Dec 19, 2024 07:00-08:00 EST
Moodle will be undergoing weekly maintenance on Thursday, Dec. 19 from 7 a.m. - 8 a.m. During this time, the application may be unavailable for the entirety of the update time period. We recommend performing any work in Moodle outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Aug 06, 2024 - 15:50 EDT
Account Management (identity.brandeis.edu) - Scheduled Maintenance Dec 24, 2024 08:00-08:30 EST
Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, Dec. 24 from 8:00 - 8:30 a.m. The team will be applying the necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 27, 2024 - 13:34 EDT
Moodle LMS - Weekly Maintenance Dec 26, 2024 07:00-08:00 EST
Moodle will be undergoing weekly maintenance on Thursday, Dec. 26 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in Moodle outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Aug 06, 2024 - 15:51 EDT
Moodle LMS - Weekly Maintenance Dec 26, 2024 07:00-08:00 EST
Moodle will be undergoing weekly maintenance on Thursday, Dec. 26 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in Moodle outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Aug 06, 2024 - 16:06 EDT
Brandeis web servers - Scheduled Maintenance Dec 31, 2024 07:00-08:00 EST
ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, Dec. 31 from 7:00 a.m. - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 27, 2024 - 14:16 EDT
Authentication/Login Services - Scheduled Maintenance Dec 31, 2024 08:00-08:30 EST
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Dec. 31 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 27, 2024 - 13:17 EDT
Past Incidents
Nov 20, 2024
VPN (Pulse Secure) - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 20, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 06:00 EST
Scheduled - ITS will be conducting maintenance to VPN (Pulse Secure) on Wednesday, Nov. 20 from 6:00 a.m. - 8:00 a.m. The team will be updating the VPN to address some critical security updates and numerous bug fixes. If you are connected to VPN during this time, you may experience a brief disconnect and reconnect to the VPN service. If you encounter any issues using VPN after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Nov 15, 14:27 EST
Nov 19, 2024
Authentication/Login Services - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 19, 08:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 08:00 EST
Scheduled - ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Nov. 19 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Jun 27, 13:13 EDT
Brandeis web servers - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 19, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 07:00 EST
Scheduled - ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, Nov. 19 from 7:00 a.m. - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Jun 27, 14:06 EDT
Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024
Moodle- Spring 2025 Course Provisioning
Completed - The scheduled maintenance has been completed.
Nov 15, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 08:00 EST
Scheduled - ITS will be provisioning course shells for the Spring 2025 term in the new Moodle Learning Management System — beginning Monday, November 4 at 8:00 am through Friday, November 15 at 5:00 pm. If you have any questions, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Nov 1, 14:01 EDT
Nov 14, 2024
Moodle LMS - Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Nov 14, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 07:00 EST
Scheduled - Moodle will be undergoing weekly maintenance on Thursday, Nov. 14 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in Moodle outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Aug 6, 15:42 EDT
Nov 13, 2024
Account Management (identity.brandeis.edu) - Account Creation Issue
Resolved - This incident has been resolved.
Nov 13, 09:35 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 11, 10:13 EST
Investigating - We are receiving reports of users experiencing issues with account creation. No new accounts are being created at this time. We are actively working with the vendor to address the issue. Thank you for your patience.
Nov 8, 10:47 EST
Nov 12, 2024
Account Management (identity.brandeis.edu) - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 12, 08:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 08:00 EST
Scheduled - Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, Nov. 12 from 8:00 - 8:30 a.m. The team will be applying the necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Jun 27, 13:31 EDT
Nov 11, 2024
Account Management (identity.brandeis.edu) - Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Nov 11, 09:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 08:00 EST
Scheduled - ITS will be applying an emergency update to Brandeis Account Management (identity.brandeis.edu) on Monday, Nov. 11 from 8:00 a.m. - 9:00 a.m. The vendor needs to apply a patch to accounts.brandeis.edu to fix account creation. The site may be unavailable during certain points of the window. If you have issues after the scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Nov 8, 15:16 EST
Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024
Nov 7, 2024
Moodle LMS - Some Courses Unavailable
Resolved - This incident has been resolved.
Nov 7, 11:14 EST
Monitoring - Access to courses has been restored, and ITS is continuing to monitor. The Syllabus browser function is currently offline, a fix is being implemented.
Nov 7, 10:46 EST
Investigating - We have received reports that some Moodle Courses are unavailable, after running an update to the Syllabus tool this morning. ITS is rolling back the update and investigating further. Thank you for your patience.
Nov 7, 10:04 EST
Moodle LMS - Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Nov 7, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 07:00 EST
Scheduled - Moodle will be undergoing weekly maintenance on Thursday, Nov. 7 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in Moodle outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Aug 6, 15:40 EDT
Nov 6, 2024

No incidents reported.

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