Service Under Maintenance

Uptime over the past 90 days. View historical uptime.
Authentication and Login Operational
Authentication & Login Services Operational
Brandeis Account Management Systems Operational
Brandeis Websites Operational
Box.com Operational
Box Website Operational
Box Drive Operational
Box Downloads Operational
Box Uploads Operational
Box Uploads/Downloads Operational
Box Sync Operational
Box Login/SSO Operational
Box Login/SSO Operational
Box Box AI Operational
Box Login/SSO Operational
Campus Printing (Papercut) Operational
Duo (two-factor authentication) Operational
Google Workspace & Email Services Operational
Google Apps Gmail Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Email delivery (sending/receiving) Operational
Outbound mailing services Operational
Email spam protection (Proofpoint) Operational
Marketplace+/Coupa Operational
Moodle Operational
Network & Internet Operational
Network & Internet Operational
VPN (Pulse Secure) Operational
Other Systems/Services Under Maintenance
90 days ago
100.0 % uptime
Today
25Live Pro (scheduling software) Operational
Maximo (Facilities Service Request System) Operational
Library Systems Operational
Other Campus Systems/Services Under Maintenance
Network Shared Drives Operational
TeamDynamix (Service Management and Ticketing ) Operational
90 days ago
100.0 % uptime
Today
Informational - IT Security Operational
Server Administration Operational
90 days ago
100.0 % uptime
Today
Load balancer (Netscaler) Operational
Server Administration Operational
Network Directory Service (Active Directory) Operational
90 days ago
100.0 % uptime
Today
UCCX Server Operational
90 days ago
100.0 % uptime
Today
Network Authentication Server (Clearpass) Operational
90 days ago
100.0 % uptime
Today
Brandeis Web Server Operational
90 days ago
100.0 % uptime
Today
CMS (Website) Server Operational
90 days ago
100.0 % uptime
Today
Authentication Server (LDAP) Operational
90 days ago
100.0 % uptime
Today
Slate Operational
Slate Operational
Workday Operational
90 days ago
100.0 % uptime
Today
Workday ERP Platform Operational
Workday Student Operational
90 days ago
100.0 % uptime
Today
Workday Finance Operational
90 days ago
100.0 % uptime
Today
Zoom Telephone Services Operational
Zoom Workplace Operational
90 days ago
100.0 % uptime
Today
Zoom Workplace Operational
90 days ago
100.0 % uptime
Today
Zoom Meetings Operational
Zoom Video Webinars Operational
Zoom Recordings Operational
Zoom Zoom AIC Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Moodle LMS - Weekly Maintenance Jul 2, 2026 07:00-08:00 EDT

Moodle will be undergoing weekly maintenance on Thursday, July 2 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in Moodle outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Apr 24, 2026 - 12:29 EDT

Boston Data Center - Scheduled Maintenance Jul 7, 2026 07:00-09:00 EDT

ITS will be conducting scheduled maintenance on Tuesday, July 7 from 7:00 a.m. - 9:00 a.m. The team will be upgrading some network configurations in the Boston Data Center. There should be no impact to the community during this time. If you experience any issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 30, 2026 - 13:08 EDT

Lowell Data Center - Scheduled Maintenance Jul 8, 2026 06:00-09:00 EDT

ITS will be conducting maintenance on Wednesday, July 8 from 6:00 a.m. - 9:00 a.m. The team will be performing maintenance in the Lowell Data Center. There is no expected downtime or impact. If you encounter any issues after the scheduled maintenance, please contact the Technology Help Desk (781-736-4357 or help@brandeis.edu).
Posted on Jun 30, 2026 - 13:16 EDT

Moodle LMS - Weekly Maintenance Jul 9, 2026 07:00-08:00 EDT

Moodle will be undergoing weekly maintenance on Thursday, July 9 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in Moodle outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Apr 24, 2026 - 12:30 EDT

Internal Mail Relays: Scheduled Maintenance Jul 15, 2026 11:00-12:00 EDT

ITS will conducting maintenance to campus mail servers (mail.unet.brandeis.edu) on Wednesday, July 15 from 11:00 a.m. - 12:00 p.m. The team will be replacing internal mail servers used by automated systems only. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 24, 2026 - 15:48 EDT

Moodle LMS Extended Weekly Maintenance Jul 16, 2026 07:00-08:00 EDT

Moodle will be undergoing weekly maintenance on Thursday, July 16 from 7 a.m. - 8 a.m. During this time, the application may be unavailable for the entirety of the update time period. We recommend performing any work in Moodle outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Apr 24, 2026 - 12:35 EDT

Moodle LMS - Weekly Maintenance Jul 23, 2026 07:00-08:00 EDT

Moodle will be undergoing weekly maintenance on Thursday, July 23 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in Moodle outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Apr 24, 2026 - 12:36 EDT

Moodle LMS - Weekly Maintenance Jul 30, 2026 07:00-08:00 EDT

Moodle will be undergoing weekly maintenance on Thursday, July 30 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in Moodle outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Apr 24, 2026 - 12:37 EDT

Moodle LMS - Weekly Maintenance Aug 6, 2026 07:00-08:00 EDT

Moodle will be undergoing weekly maintenance on Thursday, Aug. 6 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in Moodle outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Apr 24, 2026 - 12:39 EDT

Moodle LMS - Weekly Maintenance Aug 13, 2026 07:00-08:00 EDT

Moodle will be undergoing weekly maintenance on Thursday, Aug. 13 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in Moodle outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Apr 24, 2026 - 12:40 EDT

Moodle LMS Extended Weekly Maintenance Aug 20, 2026 07:00-08:00 EDT

Moodle will be undergoing weekly maintenance on Thursday, Aug. 20 from 7 a.m. - 8 a.m. During this time, the application may be unavailable for the entirety of the update time period. We recommend performing any work in Moodle outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Apr 24, 2026 - 12:41 EDT

Moodle LMS - Weekly Maintenance Aug 27, 2026 07:00-08:00 EDT

Moodle will be undergoing weekly maintenance on Thursday, Aug. 27 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in Moodle outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Apr 24, 2026 - 12:43 EDT
Jun 30, 2026
Website Performance Degradation
Resolved - This incident has been resolved.
Jun 30, 18:01 EDT
Update - ITS continues to monitor website performance following optimizations to improve reliability. Services remain stable, but some users may occasionally encounter intermittent access issues or extra verification steps. We appreciate your patience and will provide updates as needed.
Jun 22, 12:44 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 20, 22:36 EDT
Investigating - ITS is aware of reports of intermittent website issues and is actively investigating. Some users may experience degraded performance or temporary problems while we work to resolve the issue. Thank you for your patience.
Jun 20, 09:07 EDT
Authentication/Login Services - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 30, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 08:00 EDT
Scheduled - ITS will be conducting maintenance on the servers used for authentication services on Tuesday, June 30 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Apr 24, 12:58 EDT
Jun 29, 2026

No incidents reported.

Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

Jun 26, 2026

No incidents reported.

Jun 25, 2026
Moodle LMS - Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Jun 25, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 07:00 EDT
Scheduled - Moodle will be undergoing weekly maintenance on Thursday, June 25 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in Moodle outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Apr 24, 12:27 EDT
Jun 24, 2026
Network Authentication Servers (Clearpass) - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 24, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 07:00 EDT
Scheduled - ITS will be performing maintenance to the campus network authentication servers (Clearpass) on Wed. June 24 from 7:00 a.m.-8:00 a.m. The team will be applying configuration changes to and optimizing the Clearpass servers. There is no anticipated impact to network service during this time. If you encounter any issues after the scheduled maintenance, please contact the Technology Help Desk (781-736-4357 or help@brandeis.edu).
Jun 16, 15:36 EDT
Jun 23, 2026

No incidents reported.

Jun 22, 2026
Access Issues for Some Workday Mobile Application Users
Resolved - Workday has resolved the issue where users were unable to access Workday through the Workday Mobile App on both iPhone and Android. If anyone in the community continues to have issues, please submit a ticket at the following link:

https://brandeis.teamdynamix.com/TDClient/171/Portal/Requests/ServiceOffering/3699/Request-General-Help-with-Workday/Request
Jun 22, 12:38 EDT
Monitoring - A fix has been released by Workday for impacted Android users. Android users will need to ensure they have updated the Workday app to the latest version (2026.05.2.35034).

Workday has a scheduled updated for Friday 6/12/2026 to address the issues with iOS devices.

ITS will continue to work with the vendor to ensure a resolution to the access issue with the Workday Mobile Application.
Jun 8, 10:14 EDT
Update - Workday continues to be aware that some users are unable to access the platform through the Workday Mobile Application. WOrkday has specified that the next expected status update to resolve this issue will occur on Fri, 06/05/2026.

If anyone in our community is unable to log into or access features of the Workday Mobile App during this time, please log into Workday through a laptop or desktop computer.
Jun 3, 13:16 EDT
Identified - Workday is aware that some users are unable to access Workday through the Workday Mobile Application. Users are either unable to proceed past the Trusted Devices screen, or are presented with a loading screen and the Home page does not load. Their Development Team is currently working on a fix and will provide an update once the fix delivery date is determined.
Jun 2, 12:21 EDT
Jun 21, 2026

No incidents reported.

Jun 20, 2026
Jun 19, 2026

No incidents reported.

Jun 18, 2026
Moodle LMS Extended Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Jun 18, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 07:00 EDT
Scheduled - Moodle will be undergoing weekly maintenance on Thursday, June 18 from 7 a.m. - 8 a.m. During this time, the application may be unavailable for the entirety of the update time period. We recommend performing any work in Moodle outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Apr 24, 12:26 EDT
Jun 17, 2026
Authentication/Login Services - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 17, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 08:00 EDT
Scheduled - ITS will be conducting maintenance on the servers used for authentication services on Wednesday, June 17 from 8:00 to 9:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Jun 16, 15:32 EDT
Jun 16, 2026
Authentication/Login Services - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 16, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 08:00 EDT
Scheduled - ITS will be conducting maintenance on the servers used for authentication services on Tuesday, June 16 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Apr 24, 12:56 EDT
Brandeis web servers - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 16, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 07:00 EDT
Scheduled - ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, Jun. 16 from 7:00 a.m. - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Jan 7, 11:35 EST
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